![]() Since ******* did not request a cancel, her membership went month-to month. Īfter the initial term is completed, the gym membership goes month- to month, at the same rate as their contracted term. Item number 5 in the membership agreement sates how to cancel a membership - there is a form in the gym to be completed. After signing the membership agreement she was sent a copy of it for her records. Both of our Burn Boot Camp Apps said our membership ends yet they still charged us. I thought that once my membership ended after the 6 months, his would since it is connected to mine. My fianc signed a month to month contract that is attached to mine. I do not believe I should have to pay this, as I was deceived. They said to settle this I can allow them to rerun my card. An administrator from Burn Boot Camp texted me last night that if they dont get their money back from the merchant processor, they will be sending the money I disputed to collections. I disputed the charge on my credit card account. Their argument was that I was still supposed to cancel 2 weeks before the 6 months were up in order to not be charged again. I did not know I was supposed to cancel my membership after the 6 months were over, since the contract says the membership expires December 10th. They state that in the contract, my membership will start charging me month to month. **** continues to charge me on December 10 for another month. On my contract, it states the 6 months end December 10, 2022. I signed a 6 month contract with Burn Boot Camp beginning and ending. In fact she suggested I use the online videos if I wasnt able to make the classes. This franchise owner has decided not to cancel my membership and has decided not to refund me my money as of the date I requested on October 31st (prorated from April 3rd and 18 weeks paused). If you have paid upfront for your membership or purchased a pricing option, or one-time purchase option (e.g., punch card, promotion, etc.), then you are not held to any contract stipulations. I emailed the franchise who referred me back to owner. I was told by the owner that she would not refund me as I paid in full. In October 2022 I had requested that my account be cancelled and refunded for the prorated amount. I am not available to make any other class times. I was unaware that this situation could take place when I paid an entire year up front. Because of of health issues I had to postpone my account for 18 weeks and when I was ready to come back, I had noticed that they cancelled the 6:30 class and it was no longer available. I paid in full for an entire you at this facility (April 3rd 2022) The reason I joined this gym was because of their 6:30 pm class that I attended frequently.
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